Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. English Language: fluent in reading, writing and speaking. Windows System Administration, Configuration, including a good basic understanding of: Windows Networking Event Logs and Auditing Server-side Administration and Troubleshooting. Performance, Resource Monitor Active Directory Understanding of Network Monitor tool Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills. Experience in one or more of these areas desirable Automated installation of Windows User Profile management Windows Update management Kerberos and delegation Bitlocker administration Windows Shell configuration and management Windows Activation, Licensing Remote Desktop Services configuration and management Clustering Printing configuration and management Resilient Storage technology (clustering, storage spaces) Server management tools Hyper-V management and VM deployment Application installation and management Windows backup and VSS PowerShell scripting Active Directory topology and management Network Tracing and analysis Public Key Infrastructure (PKI) deployment, management Remote File Systems Group Policy management DNS deployment, management Troubleshooting hangs and crashes in Windows Network Virtualisation (Hyper-V, SDN) Troubleshooting performance issues using PerfMon and other tools This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page