Role intent Live

Technical Support Engineering – IAM

Microsoft

Work Mode

Onsite

Employment Type

FULL TIME

Location

India, Karnataka, Bangalore

Application Deadline

June 29, 2026

You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. At least one year of hands-on experience in the administration of Windows Server, Windows Client, Active Directory, or Azure Active Directory is reโ€ฆ

Responsibilities

Response and Resolution: You own, investigate and solve customer technical issues. Experience with authentication and authorization concepts, including: Single Sign-On (SSO), Seamless SSO Multi-Factor Authentication (MFA) / Password less authentication Conditional Access Policies Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS Application integration with Azure AD Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect) Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios. Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus Knowledge of PKI and Authentication protocols Comfortable with PowerShell scripting and commands.

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