Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Troubleshooting connectivity issues in hybrid environments.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have. Excellent troubleshooting and analytical skills to diagnose and resolve complex technical 1. Operating Systems Basics of Windows and Linux administration. Troubleshooting OS-level issues and understanding system internals. Experience with enterprise backup solutions and DR orchestration. SQL Server Oracle SAP HANA PostgreSQL MySQL Experience with cloud migration, storage, and compute services. Ability to interpret logs, telemetry, and performance metrics. English Language: fluent in reading, writing and speaking. Basic knowledge in Linux Networking , Good verbal and written communication.
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page