You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Own, troubleshoot, and resolve complex customer technical issues on the Azure platform. Analyze, diagnose, and resolve issues involving infrastruct…
Responsibilities
Response and Resolution: You own, investigate and solve customer technical issues. Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs. Collaborate across teams (Product Group, Engineering, CSS, Field, etc. Identify process, tooling, or training gaps and propose improvements for better issue resolution. Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing. Participate in or lead community-building efforts around specific technologies or workloads. Contribute to automation, self-help content, and case deflection initiatives.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience o OR equivalent experience. Language Qualification English Language: fluent in reading, writing and speaking. Ability to handle high-pressure situations with professionalism and empathy.  Excellent written and verbal communication skills in English. Strong understanding of TCP/IP protocols and the OSI model. * Deep troubleshooting knowledge in large-scale networking environments. Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer. * Awareness of Public, Private, and Hybrid Cloud models. Understanding of Virtualization and Software-Defined Networking (SDN) technologies. Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc. Knowledge of Proxy, Firewall configurations, and security principles. Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN). Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines. Prior experience in technical support or consulting roles in enterprise environments. Certifications such as AZ-104, AZ-700, AZ-305, or equivalent This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page