Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through trai…
Required Qualifications
Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. English Language: fluent in reading, writing and speaking. At least 3 year of hands-on experience in the administration of Windows Server, Windows Client, Active Directory, or Azure Active Directory is required. Understanding of fundamental principles, encompassing network concepts like DNS, network protocols, IPs, ports, etc., as well as OS fundamentals like Registry, Processes, Rights, and Permissions, and Active Directory topics including Authentication Protocols and PKI. Basic troubleshooting skills in network and DNS (Domain Name System). Familiarity with Office 365 suite and/or messaging products (such as Exchange Server, Exchange Online, Outlook) would be advantageous. o Single Sign-On (SSO), Seamless SSO o Multi-Factor Authentication (MFA) / Password less authentication o Conditional Access Policies Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS Application integration with Azure AD Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect) Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios. Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus Comfortable with PowerShell scripting and commands. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page