Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). Supporta…
Responsibilities
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. We are looking for an individual who is a service delivery focused subject matter expert. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
Required Qualifications
Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience English Language: fluent in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page