Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and hel…
Responsibilities
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. We are looking for an individual who is a service delivery focused subject matter expert. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
Required Qualifications
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience o OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience. o OR equivalent experience 3+ years of prior product, customer support and/or technical support experience Language Qualification English Language: fluent in reading, writing and speaking. Required Knowledge and Troubleshooting Skills: Windows Active Directory Services, including: Active Directory Domain Services (ADDS) Authentication Protocols (Kerberos, NTLM) FSMO Roles, Replication, Group Policies, User Profiles Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, TLS) Public Key Infrastructure (PKI) Network Analysis Tools: Netmon, Wireshark, Fiddler A solid understanding of three or more of the following technologies: Azure Fundamentals: Cloud Concepts Azure Networking (e.g., Creating Subnets) Azure Compute (e.g., Provisioning Azure Virtual Machines) Azure Active Directory (Entra ID) Fundamentals: User, Group, and Domain Management Entra ID Security Features: Conditional Access, Identity Protection Entra ID Authentication & Access Management: Multifactor Authentication (MFA) Device Registration Single Sign-On (SSO) - SAML, OAuth2 ADFS (Azure Active Directory Federation Services) Entra ID Authentication (PTA, PHS, Federation) AAD Connect / DirSync Windows Hello For Business and Fido security Microsoft Windows Server and Client Operating Systems Virtualization Platforms (e.g., Hyper-V) Network Policy Server (NPS) Remote Desktop Services (e.g., MS RDS, VDI) Exchange Server SQL Server Microsoft Graph API ADAL/MSAL Libraries This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page