Technical Program Management

10+ years of experience leading IT infrastructure programs in complex, multi‑system environments as a Technical Program Manager. 5+ years of end‑to‑end delivery experience across IT infrastructure services, including RFPs, SOWs, supplier management and KPI definition. Proven ability to drive full‑lifecycle infrastructure programs—planning, budgeting, procurement, installation, configuration, deployment, and contract management. Strong organizational, planning, and program management skills. Deep expertise in IT infrastructure and networking technologies. Exposure to applying AI to modernize workflows is a plus. Demonstrated technical aptitude, customer‑centric mindset, and bias for action. Familiarity with cloud technologies is an added advantage. Excellent written and verbal communication skills, with the ability to produce clear, concise, and high‑quality materials. Skilled in applying project management methodologies, including Agile. Consistently builds strong customer and stakeholder relationships. Ability to bring structure to abstract ideas and mature them into executable plans. Technically savvy, with the ability to solve both technical and non‑technical challenges. 10 or more years of relevant experience and a degree in computer science or related field. Experience in building AI powered experiences for IT Infrastructure. Experience in dealing with cross geographical teams and stakeholders. Exceptional interpersonal skills, including teamwork, facilitation and negotiation. You will lead with a clear vision by delivering industry‑leading, scalable, and secure infrastructure solutions for the enterprise. You will plan and drive end‑to‑end execution of IT infrastructure programs across the portfolio, ensuring alignment with business priorities. You will develop comprehensive program timelines, estimate levels of effort, manage milestones, and proactively course‑correct to maintain schedule, cost, and quality through effective risk mitigation. You will orchestrate intake, planning, communication, testing, and stakeholder engagement across diverse cross‑functional teams. You will define and negotiate service contracts with suppliers by leveraging engineering and service expertise to shape technical specifications, SLAs, KPIs, and capabilities. You will enhance service reliability through strong engineering practices, data‑driven insights, and systematic hardware/software refresh and optimization programs. You will identify opportunities for Continuous Improvement in existing processes and lead initiatives from ideation through successful implementation. You will drive service innovation by fostering and modelling a product‑engineering mindset across the team. You will partner closely with key stakeholders to oversee procurement, installation, configuration, testing, and deployment of IT infrastructure. You will modernize infrastructure capabilities through market research, adoption of emerging technologies, and collaboration with product management teams. You will implement AI‑driven automation to reduce manual effort, improve efficiency, and strengthen compliance at global scale. You will build and sustain strong, collaborative relationships with business partners, application program managers, ISPs, OEM vendors, and engineering peers.