You will perform in a lead technical role to provide Tier 3/Tier 4 level support to end users (employees) and interface with various internal services and product engineering teams to drive product and user experience improvement. You will provide a high level of support/service engineering across multi-platform products and services – Windows Client/Server, Client networking, Linux, Mac, iOS & Android. You will analyze top ticket/call drivers through existing telemetry data and/or build new tel…
Required Qualifications
2+ years of experience managing and improving an enterprise service, including support for Production systems You demonstrate a strong technical skill including Agentic AI knowledge for troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android, Client Networking issue triage, Office 365, Power BI queries, and Self-Problem-Solving capability. You've led - you have a proven track record of successful Agile project implementations You collaborate - you can explain your work, you can ask great questions, you can listen to your peers and your customers, and you love to give and receive feedback You're learning - no matter how much you know, you are always seeking to learn more and to become a better engineer You're applying your knowledge - you are comfortable using PowerShell scripts, VS Code, Azure, Power BI and have used these tools to drive automation and service health improvements You're influencing others and be held accountable for delivery without implicit authority Bachelor's degree in Computer Science or equivalent experience 1+ years of experience with client device management 1+ years of experience with scripting technologies including PowerShell/VS Code 1+ years of experience working in an Agile environment Passion for using data and analytics to drive business value Experience with client management technologies such as Intune and Device Management Demonstrated curiosity for new technologies and passion for the user experience
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page