Mentor and Evangelize: Guide junior researchers, share best practices, and champion the voice of the user across the product and org.
Responsibilities
Drive Research Strategy: Define and lead strategic research roadmaps that align with Lists' business priorities and product vision. Deliver Actionable Insights: Conduct mixed-methods research (generative and evaluative), synthesize across data sources, and deliver recommendations that shape both near-term design and long-term strategy. Partner Cross-Functionally: Work hand-in-hand with PM, Design, Engineering, and Data Science to influence roadmap decisions and success metrics. Support Rapid Iteration: Enable frequent concept testing and validation for AI, Forms, and Doc Library workstreams using Elite panels and internal tools. Contribute to Evaluation Frameworks: Collaborate on defining ethical and effective evaluation signals with Data Science, particularly for new AI experiences.
Required Qualifications
Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ year(s) User Experience Research experience. OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience. OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 10+ years User Experience Research experience. OR equivalent experience. Fluency in qualitative and quantitative methods (e.g., interviews, usability studies, surveys, card sorting, analytics). Strong storytelling and communication skills; ability to influence decisions with clarity and empathy. Experience working across cross-functional product teams in fast-paced environments. Deep commitment to accessibility and inclusive design. Experience with enterprise or productivity tools (e.g., task management, collaborative platforms, workflow systems). Familiarity with AI-driven experiences and evaluation design. Experience with multi-platform environments (web, mobile, Teams, cloud). Proficiency in research tools like UserTesting, Dovetail, Qualtrics, UserZoom, or similar. Comfort navigating ambiguity and bringing structure to 0→1 or iterative product spaces.
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page