Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *.
Responsibilities
Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Provide technical support for cloud security and protection scenarios Troubleshoot and resolve issues related to:Cloud workload protection Security alerts and incidentsSecure configuration of cloud resources Investigate security alerts, analyze logs and telemetry, and identify root causesSupport customers in implementing cloud security best practices Assist with incident response, mitigation, and recovery for cloud-based threats Guide customers on compliance, security posture, and risk reduction Collaborate with engineering, product, and security teams to resolve complex issues Document solutions, create knowledge base articles, and contribute to process improvements Strong hands-on experience in cloud infrastructure support (Azure preferred) Good understanding of:Virtual Machines, storage, and networking Identity & Access Management (RBAC, MFA, least privilege) Security monitoring and alertingExperience troubleshooting security or compliance-related issues Knowledge of cloud security concepts such as:Threat protectionVulnerability managementSecure configuration and hardening Ability to analyze logs, security alerts, and diagnostic data Strong customer-facing communication and problem-solving skillsPreferred / Nice to Have Multi-cloud exposure (AWS / GCP)Azure or security certifications (AZ‑900, AZ‑500, SC‑200)Background in Technical Support, SOC, or Cloud Operations English Language: fluent in reading, writing and speaking.
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page