Senior Product Manager

Partner with Engineering, Product Marketing, Business Development, Design, and Security stakeholders to shape AI‑enabled Phone and Voice AI experiences, ensuring solutions meet customer requirements, quality bars, and security, privacy, and compliance standards. Define and evolve enablement strategies and programs that support partner‑led customer adoption of Teams Phone and Copilot Voice AI capabilities, contributing to launch readiness from Private Preview through general availability. Contribute to product and solution planning by helping translate customer insights into product framing, roadmaps, user stories, and scenarios, integrating AI‑first thinking to refine positioning, messaging, and feature value. Drive alignment on success criteria and business impact by defining and tracking objectives, key results, and performance metrics (e. Collaborate with partners and early‑adopting customers to validate scenarios, gather feedback, and iterate on enablement approaches, supporting scalable, repeatable adoption across partner ecosystems. Support go‑to‑market efforts by working closely with Product Marketing to develop enablement content, presentations, and materials, and by representing Teams Phone Voice AI solutions in internal and external forums as appropriate.

Bachelor's Degree AND 5+ years experience in product/program management or equivalent experience. Bachelor's Degree AND 8+ years experience in product/program management. 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Excellent troubleshooting skills, particularly with Teams phone deployment issues. Ability to understand and analyze customer business use cases. Solid communication skills to guide customers in choosing connectivity options and explaining ROI benefits. Ability to create and deliver training materials and documentation. Proactive, customer-focused approach with a passion for solving problems.