Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment; representing the engagement up through CISO levels. Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Escalation Management: Own and manage technical escalations, ensuring swift resolut…
Responsibilities
Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication. Influence product direction and support strategies based on customer feedback and real-world deployment insights.
Required Qualifications
Bachelor's degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience. 7+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, or escalation handling. 5+ years' experience communicating in English language, demonstrating fluency in written and spoken communication Participation in a 24x7x365 on-call rotation. Advanced Degree (e.g. Master's, PhD). Strong communication skills with the ability to translate complex technical issues into clear business impacts. Growth mindset with a commitment to continuous learning and technical excellence. Familiarity with regulatory compliance frameworks, enterprise risk management, incident response and threat hunting Industry Certifications: CISSP, CISM, CEH, CompTIA Security+, GIAC (GSEC, GCIA), CrowdStrike CCFA/CCFR Ability to mentor and develop technical skills in others. Preferred alignment with US-East Coast or US-Central Time Zones for optimal team collaboration. These requirements include, but are not limited to the following specialized security screenings:
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page