Champion the voice of the customer, gathering insights to inform product strategy and development.
Responsibilities
Comfortable and confidently deliver technical and strategic sessions and demonstrations to customer stakeholders ranging from C-Level to architects to analyst level audiences. Engage with customers and partners to understand challenges and gather feedback for continuous improvement. Drive customer adoption through targeted enablement, training, and support initiatives.
Required Qualifications
Bachelor's Degree AND 2+ years experience in product/service/program management or software development OR equivalent experience. Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience. 2+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 2+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment. Experience engaging with customers and managing expectations in customer-facing roles. Experience delivering concise and fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, developers). Experience evaluating and translating customer needs, requirements, and challenges, identifying solutions (positioning, technology, business value, prioritization), and communicating improvement opportunities to technical and non-technical stakeholders. These requirements include, but are not limited to the following specialized security screenings:
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page