FastTrack Solution Architect

Provide proactive architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments. Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities. Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions. Provide high-quality field insights and data to inform service and product improvement.

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience. 2+ years of customer-facing experience. Proven success in customer-facing solution architecture or technical delivery roles, working directly with enterprise customers. Experience working in or alongside the generative and agentic AI domain, with strong familiarity with key concepts (e.g., prompt engineering, LLMs, RAG, GPTs AI agents, multi-agent systems, AI architecture and deployment considerations) Ability to operate across multiple disciplines—business, product, design, and engineering—learning quickly and adapting in ambiguous and rapidly changing environments. Strong executive-level communication skills, with experience presenting to senior leaders, technical teams, and end users, and tailoring messaging to audience needs. Demonstrated product thinking and technical solutioning skills, with a continuous learning mindset and passion for emerging technologies. Excellent written and verbal communication skills across technical and non-technical audiences. Strong problem-solving ability and capacity to think strategically and adapt in real time. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND 4-5+ years of experience in leadership roles delivering customer-facing technical engagements involving Dynamics 365 Agentic ERP implementations.