Drives visibility at Area/Sub level around Mission Critical support offerings Empower your team to accelerate cloud adoption for SfMC customers, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Customer Satisfaction – Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes. C…
Responsibilities
People Leader: Build and grow healthy teams through talent management, diversity and inclusion, coaching, and career development. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams. Develop a team that incorporates a mix of expertise across key workloads and solution areas. Be the cloud-consumption leader for the SfMC Delivery Time Zone, owning the business and results. Develop long-term customer relationships, grow revenue, establish the necessary planning to drive growth and profitability within your practice, accelerate the adoption of the value-based delivery model, and promote the Customer Success strategy for the SfMC business. Lead your team to “Well-Architected” framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability. Participate in business development activities across Asia and MEA as required, working with Cloud Solution Architects and Customer Success Unit stakeholders. Deliver on financial commitments by managing to the budget for your business and delivering on monthly and quarterly financial accountabilities.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers. 5+ years' experience in people management with proven track record and experience in leading people managers 5+ years of experience driving organizational change management or technical adoption Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written, and presentation skills Deep understanding of delivery skills, methodologies, and tools required Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience) PROSCI Change Management and ITIL certifications considered a strong plus Operational control (operating and budgeted expense) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page