Act as a trusted advisor to customer architects and engineers, influencing long-term technical strategy for stability, resilience, and innovation. Business Impact Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate engagement hygiene. Drives customer/partner relation…
Responsibilities
Provide architectural reviews and technical guidance to Support for Mission Critical (SfMC) customers, focusing on the reliability, security, and performance. Identify architectural risks, design gaps, and operational inefficiencies across services. Engage with SfMC stakeholders to drive architectural validation, incident prevention, and workload health improvements through proactive engagements and deep technical assessments. Drive creation and reusability of IP including scripts, tools, and technical documentation to support scalable SfMC engagements.
Required Qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 2+ years of experience managing cross-functional and/or cross-team projects. 6+ years of Teams/Skype for Business related experience with more than one of the following technologies: 6+ years of Teams/Skype related experience with at least 2 of the following: Cloud Products Networking and connectivity to O365 and/or Azure clouds. Experience with supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features. Experience with Messaging and Active Directory Federation Services technologies Experience with Hybrid Directory Services technologies including ADFS and Azure AD Knowledge of Office 365 product capabilities, troubleshooting, and monitoring tools Experience with troubleshooting, configuring, and supporting Hybrid environments. Proven troubleshooting skills and experience with Teams and Skype. Ability to develop strategic ongoing customer relationships to gain the trust and respect of customers. Design and review solutions across: SharePoint Online and One Drive for business administration SharePoint Online (Sites, Hub sites, permissions, sharing)
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page