Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers. Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure, AI, GitHub, Security solutions , while contributing to internal and external technical communities. Actively participate in onboarding, technical training, and ongoing skill development programs.
Responsibilities
Engage with customer developers & engineers to understand their application, data, and AI priorities, and build secure AI & Agentic solutions that drive business value and customer satisfaction. Work on technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms. Leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and Agentic Solutions Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality Demonstrate a growth mindset by continuously aligning your skills to current and future customer needs.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field Fluent in Korean Ability to follow structured processes and work effectively in a defined support environment. Willingness to work in an in‑office setting Support a positive, inclusive, and customer‑focused team culture. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 1+ years experience in AI/cloud technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page