Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement. You will actively listen and respectfully challenge to drive the best outcomes. Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP…
Responsibilities
Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization. Lead architecture design sessions on Agents and M365 Copilot, address customer questions and provide best practices for activating solution within customer environment. Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Mandatory hands-on experience in AI agents development and Copilot Studio Ability to engage with CxO, business and technical decision makers Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Original Posting
This role is sourced from Microsoft. Apply on Microsoft careers page