Business Program Management

Work with the Business Operations Architecture Lead to execute the roadmap for business data taxonomy configuration. Drive Taxonomy design with entity owners(SXG, S&O, WMP) as well as Customer Experience & Success Business Intelligence (CES BI) teams while acquiring in depth expertise on operational functions use of the entity, identifying master source or upstream source. Collaborate with key stakeholder groups (including leadership, entity owner, operational function teams and SBU Configuration SMEs) and develop data model design evaluating how related entities must be inter-connected to unlock operational efficiency and support scaling of operational functions Engage on strategic initiatives to provide data taxonomy architecture expertise for successful design and configuration of entities, while identifying additional opportunities for Business Operations Architecture aligned configuration. Establish definition and purpose for each entity along with exception scenarios and rules for configuration. Lead entity maintenance rhythm of business to ensure ongoing configuration of entities in line with the design, Influence and manage exceptions to design while clearly documenting current circumstances for exceptions to be considered. Develop and apply best practices for governance and management for key business data taxonomies. Partner with the CES BI to orchestrate initial configuration, implementation of business data taxonomy as well as ongoing transactional change management to ensure requests are managed through standard intake, approval workflow including controls and communications for the change.

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. Experience as workstream leads through major implementations and deployments and/or roll outs from blueprint to go-live Successfully managed multiple projects requiring cross functional org engagement and influencing stakeholders to achieve project outcomes Proven experience in engaging with clarity and purpose across multiple programs, playing the role of a PM, Workstream owner, Workstream lead. Demonstrated ability to communicate well with technical and non-technical audiences, and contribute modeling expertise as a team player Able to deal with ambiguity: can effectively cope with change; can shift gears comfortably; can act without having the total picture; can comfortably handle risk and uncertainty Excellent written and oral communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts Ability to work with different cultures and stakeholders across geographies​ Analytics to integrate, consolidate, and understand business processes to provide information to allow decision making Ability to manage risk and issues in projects and support Experience with Business Taxonomy management & Governance or similar programs will be a plus Knowledge of Customer Support Operational functions such as Business Intelligence, Staffing, Scheduling, Planning and Service Delivery operations will be a plus This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *